Friendly, caring, professional
fully trained and vetted staff
Welcome
To The Client PortalThis is where we can communicate with our current and potential Clients and they can send us a direct message
Bank Holidays 2026
Let us know of any changes to your rota
Thursday 1 January - New Year's Day
Friday 3 April - Good Friday
Monday 6 April - Easter Monday
Monday 4 May - May Day
Monday 25 May - Whitsun
Monday 31 August - Summer
Friday 25 December - Christmas Day
Monday 28 December - Boxing Day
Bank Holiday holiday rates apply - if you need to change your visits please let us know ideally 14 days beforehand.
View your visits online and see who your carer will be
With our authorisation and login credentials, you can view your visits on the web. Unauthorised access or misuse of this service may result in legal action. Therefore if you suspect your security has been compromised please call us immediately.
To register to use this service email donald@ascaregroup.com or call 0121 443 2121
You can also get in touch
with us today for elderly
and specialist care
services.
Use This Form To Contact Us
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Below is a link to a form to fill in
Terms & Conditions
Policies & Procedures
This section is where you can access our terms and conditions and policies and procedures. Take a seat and read through them, we'll add to them as necessary.
CORONAVIRUS UPDATES
Update 1 September 2022
The vaccination programme means COVID-19 cases have now fallen to around 40,000 and the risk of transmission has reduced. Deaths have also fallen to the hundreds and hospitalisations to around 6000 in the last seven days. This means wider asymptomatic testing has ended, but symptomatic testing in care settings will continue. The Autumn booster will be rolled out from 12 September. We have asked Carers to still wear PPE when in direct contact with Clients and to test if they have any symptoms.
Update 19 July 2021
England has moved to Step 4
While cases are high and rising, everybody needs to continue to act carefully and remain cautious. The government is keeping in place key protections:
- testing when you have symptoms and targeted asymptomatic testing in education, high risk workplaces and to help people manage their personal risk.
- isolating when positive or when contacted by NHS Test and Trace.
- border quarantine: for all arriving from red list countries and for those people not fully vaccinated arriving from amber list countries.
- the wearing of masks is recommended in shops and on public transport and when in contact with vulnerable people.
Although most legal restrictions have been lifted at Step 4, and many people have been vaccinated, it is still possible to catch and spread COVID-19, even if you are fully vaccinated, and we are still in the third wave of this pandemic in the UK.
COVID-19 will be a feature of our lives for the foreseeable future, so we need to learn to live with it and manage the risk to ourselves and others.
Carers will still wear full PPE when visiting Clients and are encouraged to take weekly PCR tests.
Update 25 January 2021
COVID-19 Vaccination Frontline Social Care workers all sectors: Social Care, Health, Third and Voluntary Sectors
Public Health England have made COVID-19 vaccinations available to all front-line social care workers and this has been offered to all our staff.
Through vaccination of our front-line social care workforce, we aim to help protect individuals from becoming unwell with, or dying from, COVID-19 disease. It will also help reduce the risk of staff spreading infection to vulnerable clients, patients and family members. Once vaccinated staff will continue to wear full PPE and take the same precautions.
Update 14 December 2020
NHS Test and Trace is making weekly COVID-19 testing available to all homecare workers in England. Our staff are now being tested weekly and this is so important as it means our care workers can be sure they are providing the very best care without worrying if they are carrying the virus themselves. This will give peace of mind to our Clients and their families.
Update 01 July 2020
We know the situation around COVID-19 is a worrying time and we wanted to add some reassurance to you about the measures we are taking to protect our Clients and Staff at this time.
Our Carers receive comprehensive training in infection control and are strictly following industry guidance from the UK’s Public Health Authorities and World Health Organisation which includes emphasis on the importance of safe handwashing practice.
In line with the latest Government advice our Carers are working hard to minimise the risk of transmission through safe working procedures. This includes the use of personal protection equipment (PPE) as needed. PPE includes the use of masks, aprons, and gloves when delivering care.
We continue to follow direction provided by the UK’s Public Health Authorities and World Health Organisation and review guidance daily.
We recently participated with PHE in a pilot study to estimate the prevalence of COVID-19 infections among domiciliary care workers in England. In total 19 completed swabs were received from staff at All Seasons Care. Of these 19 were negative for SARS-CoV-2 (the virus which causes COVID-19). 0 were positive for SARS-CoV-2 and were therefore confirmed as not having a current COVID-19 infection. 0% were therefore positive for the virus.
If you have a specific concern about your care needs or the needs of a family member, please contact us and we will be more than happy to answer any questions you may have.
Update 12 March 2020
Coronavirus (COVID-19)
Our Preparations
We would like to reassure and advise you on the actions we are taking regarding the Coronavirus outbreak.
We will always act in the best interests of the people who use our services, as well protect the health and safety of our staff who deliver your care.
This is a rapidly developing situation which may involve us changing what we do and how we do it.
Our priority will be delivering care to those most in need and most isolated, and dependent on the staff we have available.
We would ask that you inform us immediately if you or any one you have come in to contact with has suspected or a confirmed diagnosis of COVID-19.
Please be assured that our staff will follow NHS guidelines on hand hygiene and personal protective equipment.
If there is any impact such as a reduction in our staff and we need to change call times or cancel visits we will give you as much notice as possible.
We appreciate your cooperation and will keep you updated on any action we may have to take.
If you need any advice or have any questions, please do not hesitate to contact me.
Donna Mullins
Registered Care Manager
