Highest standards
Common Questions
See some common questions and answers below or call us on 0121 443 2121
Our office is open weekdays 8am to 4pm, however out of these hours you can call us anytime to speak to one our advisers.
Our office is Kings Heath, we are in the main shopping area opposite All Saints Church.
Our hourly rates start at £25.00 per hour, there are different rates for shorter calls and evenings and weekends. Request our Price List which can be emailed to you.
Initially we invoice every 7 days and payment is needed within 7 days of receiving the invoice. After a satisfactory payment record we can invoice every 4 weeks and will expect payment within 7 days.
Depending how many calls you have we will limit your care team to as few staff as possible. We understand that a rapport will be needed to be built up so that you feel comfortable with the staff we send. Every possible effort is made to find the most suitable staff for your needs and if you are not happy we will send someone else.
We understand that due to appointments and family visits it may be necessary to cancel your call. All we ask is at least 24 hours notice for any cancellation to avoid being charged.
From 7 April 2024 we will need 48 hours notice to avoid being charged for cancellations.
We don't offer discounts but if care needs are increased we can look at a discount for 24 hour care packages
As your needs change it is possible to change your visits and we try to be flexible and match your needs. We can cancel calls with 24 hours notice and also add calls usually within 24 hours.
NOTICE OF CHARGES INCREASING
Our Charges are increasing from 7 April 2024, we are contacting our Clients however you can see the letter by clicking on this link.
The cancellation notice period will increase from 24 hours to 48 hours for any calls that are cancelled.
If calls are cancelled without 48 hours notice they are still chargeable.
Spring Bank Holidays 2024
Let us know of any changes to your rota
Bank Holidays
Monday 6 May 2024
Monday 27 May 2024
Both these dates are charged at Bank Holiday rates - if you need to change your visits please let us know asap.
We love to get feedback, it makes us do our job better
Below is a link to a form to fill in
Policies & Procedures
This section is where you can access our policies and procedures. Take a seat and read through our policies, we'll add to them as necessary.
CORONAVIRUS UPDATES